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Quorum

Terms of service

The terms on which Creative Coders sp. z o.o. provides Quorum to businesses: what the service does, what each side is responsible for, fees, your data and how you take it with you, and how the agreement ends.

Version 1.0 · Effective 11 October 2026

Where a signed Order or Data Processing Agreement with us says something different, the signed document prevails.

0. Who we are

Quorum is provided by CREATIVE CODERS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (Creative Coders sp. z o.o.), with its registered office and address at ul. Płk. Zoltána Baló 6 lok. 5, 02-793 Warszawa, Poland, entered in the register of entrepreneurs of the National Court Register kept by the Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIV Wydział Gospodarczy Krajowego Rejestru Sądowego under KRS 0001271368, NIP 9512657914, share capital PLN 5,000.00 (“we”, “us”, and “Quorum” where it means a party). The registered details are on the Company information page.

You can reach us through the contact form, at support@quorumwork.com, or by post at the address above. Formal notices are covered in §24.

These Terms are our standard terms (regulamin) for providing Quorum by electronic means. They are available here, at no charge, in a form you can save and print, before you create a workspace or sign an Order. Earlier versions stay available on request.

1. Definitions

  • Agreement: these Terms, any Order, the Data Processing Agreement and the documents these Terms link to.
  • Analysed User: a person in your directory whose calendar or collaboration data the Service analyses. Fees are counted per Analysed User per month unless the Order says otherwise.
  • Authorised User: anyone you allow to sign in to your workspace: administrators, managers and, if you allow it, members who see only their own My week.
  • Customer Data: data that reaches the Service from the sources you connect or that your Authorised Users enter, including personal data.
  • Data Processing Agreement: our agreement under Art. 28 GDPR, which forms part of the Agreement. It is available on request through the contact form.
  • Order: a written order form, quote or proposal signed or accepted by both sides that names the plan, scope, number of Analysed Users, fees and term.
  • Service: the hosted Quorum application, its Slack, Microsoft Teams and Google Chat apps, its calendar extension and add-ons, and its documented interfaces.
  • Service Usage Data: technical and usage records about how the Service is operated and used (sign-ins, errors, job runs, feature use), not the content of Customer Data.
  • Subscription Term: the period stated in the Order, including renewals.
  • Third-Party Service: a product we do not provide that you connect to the Service, such as Microsoft 365, Google Workspace, Zoom, Slack, GitHub, GitLab, Jira, Linear or an HR system.
  • you, Customer: the business that creates the workspace or signs the Order.

2. Businesses only

2.1 Quorum is for businesses and other organisations that want to understand how their teams meet and collaborate. It is not offered to consumers. By creating a workspace or signing an Order you accept these Terms on behalf of the business you represent, confirm that you act in connection with its trade, business or profession, and confirm that you may bind it.

2.2 A workspace is created for a company domain and needs a work email address. We may ask for a VAT or company registration number, and may refuse or close a workspace that is not used by a business.

2.3 Sole traders with consumer rights. Polish law gives some consumer protections to a natural person who concludes a contract directly connected with their business where the contract is not of a professional nature for them, as shown in particular by the business recorded for them in the Central Register of Business Activity (CEIDG) (Art. 385⁵ of the Civil Code and Art. 7aa of the Consumer Rights Act). If that applies to you:

  1. the rules on prohibited contractual clauses (Arts 385¹–385³ of the Civil Code) apply to you, and a clause of these Terms that would be prohibited in a consumer contract does not bind you;
  2. the consumer provisions of Chapters 4, 5a and 5b of the Consumer Rights Act apply to you, including the right to withdraw from a contract concluded at a distance within 14 days of concluding it without giving reasons, by telling us through the contact form (if you asked us to start within that period, you pay for what was provided until you withdrew), and the rules on the conformity of digital services and on changes to them, including your right to terminate within 30 days if a change significantly and negatively affects your access to or use of the Service;
  3. the choice of court in §26.12 does not apply to you, and the courts competent under the general rules do;
  4. you may, at the latest when the contract is concluded, declare whether it is of a professional nature for you. You do not have to, and we never make the contract depend on it.

2.4 The limits in §16, §19 and §20 apply to the persons in 2.3 only as far as the law allows for contracts with them.

2.5 Nothing in these Terms limits a right that the law does not allow to be limited.

3. The Service

3.1 What Quorum does. Quorum measures what meetings and written conversations cost an organisation and recommends changes at organisation, team and meeting-series level. It reads calendar and attendance data and the volume of written conversations from the sources you connect, prices meetings with the cost bands you set, shows the figures to the people you authorise, and delivers recommendations, summaries and requests for decisions through the apps you install. The features and plans are described on the product and pricing pages and in your Order.

3.2 Read-only, recommendations only. Quorum holds read-only permissions for calendars. It does not create, change, cancel or decline a calendar entry and takes no action on anyone’s behalf. Recommendations are suggestions: an organiser or manager decides and makes any change themselves. The Service does send messages, through the Slack, Teams and Google Chat apps and by email, to the people your configuration names.

3.3 What Quorum does not store. Quorum does not store the text of messages, comments or emails. Some sources (Slack events, Teams channel messages, and Jira, Linear and GitLab webhooks) deliver text with each event; the Service discards it on arrival and keeps counts, times and identifiers. Meetings on sensitive topics are reduced to their time when they arrive. Transcript analysis is off by default; if an administrator turns it on, transcript speaker segments are processed and kept for the transcript retention window. The Privacy notice lists exactly what is read, from which source, and for how long it is kept.

3.4 AI features. The live-attendance classification, series recommendations and the workspace assistant use an AI model, and each workspace decides whether to use them. Money, attendance and health figures are always calculated by fixed rules, never by a model. An AI output can be wrong, and every recommendation needs a person to accept it. The model providers and what they receive are listed on the Security & sub-processors page. We do not use Customer Data to train AI models.

3.5 No individual evaluation. The Service is designed not to evaluate, rank or score individuals and has no feature for doing so (§8.2).

3.6 Technical requirements. To use the Service you need:

  1. a current version of Chrome, Edge, Firefox or Safari with JavaScript and cookies enabled, and an internet connection;
  2. a work email address on your company’s domain;
  3. for each source you connect, an account with that provider and an administrator who can grant the read-only permissions shown in Setup, for example a Microsoft 365 or Google Workspace administrator;
  4. to receive messages in chat, a Slack, Microsoft Teams or Google Chat workspace where your administrator installs the Quorum app.

3.7 Risks, and what we place on your systems.

  1. Any service used over the internet carries risks such as malware, phishing, interception of traffic and unauthorised access to accounts. Use up-to-date software, protect administrator accounts (§6) and check that a sign-in link comes from our domain. Our controls are on the Security & sub-processors page, and our Vulnerability disclosure policy explains how to report a weakness.
  2. The Service places only what it needs: the cookies listed in Cookies, such as the one that keeps an Authorised User signed in, and, if a person chooses to install them, the Chrome extension, Calendar add-on and Outlook add-in, which read the identifier and title of the event the person opens so they can see their own view of it, and write nothing. The Privacy notice gives the details.

3.8 Changes to the Service. We develop the Service continuously and may add, change or remove features. We will not materially reduce the core functionality of a paid plan during a paid Subscription Term. If we remove a feature named in your Order that you rely on, we will tell you at least 60 days in advance where we can, and you may terminate the affected Order and receive a pro-rata refund of prepaid fees.

4. How the Agreement is formed

4.1 Creating a workspace. When you create a workspace and accept these Terms in the signup form, an agreement on these Terms is concluded for an indefinite period, under §5 until a paid Order starts.

4.2 Paid plans. A paid subscription starts only when both sides have signed or accepted an Order. Creating a workspace does not start one.

4.3 Order of precedence. If documents conflict, this order applies: the Data Processing Agreement on the processing of personal data; then the Order, for what it individually agrees; then these Terms; then the documents linked from them. A term individually agreed in an Order prevails over these Terms (Art. 385 §1 of the Civil Code).

4.4 Your terms do not apply. Purchase-order terms, supplier-portal terms or other standard terms of yours are not part of the Agreement, even if we accept or acknowledge the document they appear on, unless an Order signed by us expressly says they are.

5. Use before an Order

5.1 You may use a workspace before an Order is in place. We charge no fees for this use.

5.2 During this use the Service is provided as it is, without an availability or support commitment, and we may limit features, data volume or history. Either side may end this use by giving 14 days’ notice, or at once if you breach §8. When it ends, §21 applies, including the 30-day retrieval period.

5.3 Our total liability for use before an Order is limited to EUR 500, subject to §19.4.

6. Accounts and administrators

6.1 You decide who is an Authorised User and what role each has, and you are responsible for what your Authorised Users do in the Service as for your own acts.

6.2 Keep sign-in credentials confidential and administrator accounts secure, and use single sign-on or an authenticator where available. Remove access promptly when someone leaves: deactivating a person in Quorum revokes their sessions, and offboarding in an identity provider alone may not.

6.3 Tell us without delay through the contact form if you suspect unauthorised access to your workspace.

7. Your responsibilities

7.1 Authority to connect. You confirm that you may connect your organisation’s calendar, meeting, directory and collaboration accounts and have the data in them processed as the Privacy notice describes.

7.2 Your role under data-protection law. For workspace data you are the controller and we are your processor (§9 and the Data Processing Agreement). You are responsible for having a lawful basis, for telling your employees that meeting and collaboration metadata is analysed, and for any consultation with a works council, trade union or employee representatives that your jurisdiction requires, including about named workload views, their purpose and who can see them. The Works council & DPIA pack is there to help.

7.3 Cost bands. The cost bands you enter are the only input that turns hours into money. Their accuracy, and whether it is appropriate to use them, is your decision.

7.4 Third-party permissions. You are responsible for the permissions you grant in each Third-Party Service and for removing them when you stop using Quorum. The deletion certificate lists what to remove.

7.5 Seat count. You will keep the number of Analysed Users within your Order, or pay for the excess under §12.2.

8. Acceptable use

8.1 You will not, and will not let anyone:

  1. use the Service to provide or store unlawful content, or in breach of the law, including data-protection, employment and anti-discrimination law;
  2. connect a source or enter data you have no right to process;
  3. try to reach another customer’s data, probe or break the Service’s security (other than under our Vulnerability disclosure policy) or get round its limits;
  4. disrupt or overload the Service, or send malware through it;
  5. copy, resell or sublicense the Service, or run it for third parties as a service bureau, other than for affiliates named in the Order;
  6. reverse engineer or decompile the Service, except where the law allows it regardless of this restriction;
  7. use the Service or its outputs to build a competing product;
  8. use the Service in breach of the terms of a Third-Party Service you connect.

8.2 No employment decisions about individuals. You will not use the Service, or data or figures taken from it, to evaluate, rank, discipline or make employment decisions about individuals, or as a performance or productivity measure for a person. Person views exist for workload planning and meeting coordination. Attendance from Google Meet is excluded from named person analytics and you will not repurpose it.

8.3 If we reasonably believe this section is being breached, we may act under §14 or §24.5.

9. Customer Data

9.1 Ownership. You own Customer Data. We acquire no rights in it other than those in this section.

9.2 Our licence. You give us a non-exclusive licence, for the Subscription Term and the periods in §21, to host, copy, process and display Customer Data only to provide, secure and support the Service for you, as the Agreement and your configuration instruct, and as the law requires.

9.3 Data protection. The Data Processing Agreement governs our processing of personal data as your processor. We do not sell Customer Data, use it for advertising, use it to train AI models, or combine it with another customer’s data.

9.4 Service Usage Data. We may use Service Usage Data to operate, secure, support, bill for and improve the Service. We do not use the content of Customer Data for these purposes and do not build cross-customer benchmarks from it.

9.5 Location and international access. The Service and its database are hosted in the European Union (Frankfurt, Germany). The Security & sub-processors page lists the sub-processors, what each receives and where, the jurisdiction our hosting is subject to, and our measures against unlawful access by governments outside the EU. We give at least 30 days’ notice of a new sub-processor, as the Data Processing Agreement sets out.

9.6 Retention. Customer Data is kept for the retention windows you configure and deleted by a daily job when they pass, as the Privacy notice describes.

10. Third-Party Services

10.1 The Service works through the Third-Party Services you choose to connect. Your use of them is governed by your agreement with their provider, not by us, and we give no warranty for them.

10.2 We are not responsible for a Third-Party Service, its availability, or a change to its interface or terms that stops or limits a Quorum feature. When a provider has not yet published attendance, the Service retries rather than recording none.

10.3 If a provider withdraws or materially restricts an interface that a feature named in your Order depends on and there is no reasonable workaround, §3.8 applies.

11. Beta and optional features

11.1 Features labelled beta, preview or early access, such as company single sign-on (OIDC) today, are optional, may change or be withdrawn at any time, and are provided as they are, without an availability or support commitment. Test them before you rely on them.

11.2 A feature that is off by default, such as transcript analysis, processes data only after an administrator turns it on, and the Privacy notice describes what it then reads.

12. Fees, invoicing and taxes

12.1 Fees. Fees, currency, billing period and the number of Analysed Users are set in the Order. Prices on the pricing page are indicative.

12.2 Additional users. If the number of Analysed Users exceeds the Order, we invoice the excess quarterly in arrears, pro rata for the rest of the billing period. The number in the Order does not decrease during a Subscription Term.

12.3 Invoicing and payment. Unless the Order says otherwise, we invoice in advance for each billing period, and invoices are payable within 30 days of their date by bank transfer to the account on the invoice.

12.4 Taxes. Fees exclude VAT and other taxes, which are added where the law requires. For a business established in another EU Member State the service is taxed where it is established and it accounts for the VAT under the reverse-charge mechanism; you will give us your valid VAT number. If the law requires you to withhold tax, you will pay the extra needed for us to receive the full fee, unless a tax treaty lets you reduce the withholding and you give us the documents we need.

12.5 Electronic invoices. You agree to receive invoices electronically. We issue invoices through the Polish National e-Invoicing System (KSeF) where the law requires it; customers who do not receive them there get them by email.

12.6 Late payment. If you pay late, we may charge statutory interest for delay in commercial transactions and the compensation for recovery costs (EUR 40, 70 or 100 depending on the amount owed) under the Polish Act of 8 March 2013 on counteracting excessive delays in commercial transactions, and reasonable recovery costs above that compensation.

12.7 Large enterprises. If you are a large enterprise within the meaning of that Act, you will tell us so before the first Order (Art. 4c of the Act).

12.8 Disputed invoices. If you dispute an invoice in good faith, tell us within 15 days of its date with your reasons, and pay the undisputed part on time. We will not suspend the Service over an amount disputed this way while we resolve it.

12.9 Refunds are made only where these Terms provide for one.

13. Price changes

13.1 Fees are fixed for the Subscription Term in the Order.

13.2 For a renewal, fees may move to our then-current list price. We will tell you at least 60 days before the renewal date; if you do not accept the new fees, you may give notice of non-renewal before the renewal date even if the period in §20.2 has passed.

14. Suspension

14.1 We may suspend access to the Service, in whole or in part:

  1. if undisputed fees are more than 30 days overdue and remain unpaid at least 10 days after we warn you in writing;
  2. if your use breaches §8 or threatens the security, integrity or availability of the Service or other customers’ data;
  3. where a court, an authority or the law requires it.

14.2 We give notice before suspending unless the risk in (b) or (c) requires immediate action, in which case we tell you, with reasons, as soon as possible afterwards. A suspension is limited to what is needed and lifted once its cause is removed.

14.3 Suspension does not delete Customer Data, and retention windows keep running. Fees remain payable during a suspension under (a) or (b).

15. Availability and support

15.1 We use reasonable care and skill to keep the Service available and to fix faults. We do not promise uninterrupted operation, and no service-level agreement or service credits apply unless an Order says so.

15.2 We schedule planned maintenance to limit disruption and announce maintenance likely to make the Service unavailable for more than 30 minutes at least 48 hours in advance.

15.3 Support is available through the contact form and the support email address, Monday to Friday, 9:00–17:00 Warsaw time, except Polish public holidays. We aim to respond within one business day. An Order may provide different support.

16. Warranties and disclaimers

16.1 We warrant that during a paid Subscription Term the Service will perform materially as described on our product pages and in the Order, and that we will not materially reduce its security as described on the Security & sub-processors page. If it does not, tell us within 30 days of discovering it. We will try to fix it, and if we cannot within a reasonable time you may terminate the affected Order and receive a pro-rata refund of prepaid fees. This, with any right under §2.3, is your remedy for a breach of this warranty.

16.2 Estimates are estimates. Savings estimates are modelled projections, not guarantees. Observed cost comparisons are reported with their coverage and baseline limitations; they do not show that a change was implemented, that it caused the result, or that cash was saved. Where a figure cannot be measured, the Service shows it as unknown.

16.3 Decisions stay with you. Decisions about meetings, headcount and how anyone spends their time remain yours. Recommendations, AI outputs included, need a person to accept them so that accountability stays with a person.

16.4 Apart from this section, and as far as the law allows, the Service is provided without other warranties, express or implied, including of fitness for a particular purpose. The statutory warranty for defects (rękojmia), to the extent it would apply, is excluded for customers other than those in §2.3.

17. Intellectual property and feedback

17.1 We and our licensors own the Service, its software, documentation and trademarks. You receive a non-exclusive, non-transferable right to use the Service for your internal business purposes under the Agreement for the Subscription Term, or the period in §5. No other rights pass to you.

17.2 You may copy and share reports and figures from the Service inside your organisation and with your advisers.

17.3 Feedback. If you give us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free right to use them without restriction. This gives us no right to your Customer Data or Confidential Information.

18. Indemnities

18.1 By us. If a third party claims that your use of the Service in line with the Agreement infringes its intellectual property rights, we will defend you and pay the damages and costs finally awarded or agreed in a settlement we approve. We may instead obtain the right for you to continue, change the Service so it does not infringe or, if neither is reasonably possible, terminate the affected Order and refund prepaid fees for the unused period. We have no obligation for claims arising from Customer Data, Third-Party Services, your combination of the Service with something we did not provide, or use in breach of the Agreement.

18.2 By you. You will defend us and pay the damages and costs finally awarded or agreed in a settlement you approve where a third party, including a supervisory authority or one of your employees, brings a claim against us arising from Customer Data (including a claim that its collection or processing through the Service as you configured it infringes their rights or the law) or from your use of the Service in breach of §8. This does not cover claims caused by our breach of the Agreement or of the Data Processing Agreement.

18.3 Procedure. The party seeking protection must tell the other promptly, let it control the defence and settlement, and give reasonable help at its cost. No settlement may impose an admission or obligation on the protected party without its consent.

18.4 This section states each party’s whole obligation for third-party intellectual property claims.

19. Liability

19.1 Each party is liable to the other under the general rules of Polish law, subject to this section.

19.2 Neither party is liable for lost profits, revenue or savings, loss of goodwill or indirect loss, or for loss of data that using the Service’s export functions would have avoided.

19.3 Each party’s total liability arising out of or in connection with the Agreement, in contract, tort or otherwise, is limited to the fees paid and payable by you under the Agreement in the 12 months before the event giving rise to the claim. For use before an Order, §5.3 applies.

19.4 The limits in 19.2 and 19.3 do not apply to:

  1. damage caused intentionally or through gross negligence;
  2. your obligation to pay fees;
  3. obligations under §18, for which each party’s total liability is limited to twice the amount in 19.3;
  4. any liability the law does not allow to be limited.

19.5 Liability under the Data Processing Agreement is subject to this section, except where the GDPR provides otherwise.

20. Term, renewal and termination

20.1 Term. Each Order runs for the Subscription Term it states, or 12 months if it states none. The Agreement continues while any Order is in force, and while you use a workspace under §5.

20.2 Renewal. An Order renews automatically for successive periods equal to its initial term, but no longer than 12 months each, unless either party gives notice of non-renewal at least 30 days before the end of the current period. We remind you by email at least 45 days before an annual Order renews.

20.3 Without an Order. Use under §5 ends as 5.2 sets out. You may also delete your workspace in Settings at any time (§21.4), at no charge.

20.4 Termination for cause. Either party may terminate the Agreement, or an affected Order, by written notice if the other:

  1. materially breaches the Agreement and does not cure the breach within 30 days of written notice describing it; or
  2. becomes insolvent, has bankruptcy or restructuring proceedings opened against it or stops trading, where the law allows termination on that ground.

20.5 Other termination rights. You may also terminate as 3.8, 13.2, 16.1, 18.1 and 25.3 provide, and terminate the affected part of the Service if you object to a new sub-processor and we cannot find a solution, as the Data Processing Agreement provides. In each of these cases you receive a pro-rata refund of prepaid fees.

20.6 Fees on termination. If you terminate under 20.4 for our breach, we refund prepaid fees for the period after termination. If we terminate under 20.4 for your breach, fees for the rest of the current Subscription Term become due.

20.7 Switching. You may also end the Agreement by switching under §21.3.

20.8 Survival. Sections 9, 12 (for amounts owed), 17 to 19, 21, 22 and 26 survive termination.

21. Exit, data export, switching and deletion

21.1 Export at any time. An administrator can export all of the workspace’s data from Settings at any time: every table Quorum stores as JSON, people, meetings, series and costs as CSV, and a manifest of what was left out and why. Credentials and password hashes are never included. The archive is prepared in the background and can be downloaded for 7 days. Data export describes the format, every table and what is left out.

21.2 Retrieval period after the end. After the Agreement or an Order ends for any reason, your administrators keep access to export for 30 days (the retrieval period), during which the Service stops collecting new data from your sources. Exports and the retrieval period cost nothing.

21.3 Switching to another provider (EU Data Act). You may at any time ask to switch to another provider of the same type of service or to your own systems, or to have your data erased.

  1. Notice. The notice period for starting a switch is at most 2 months: the switch starts on the date your notice names, no later than 2 months after we receive it, or on receipt if it names none.
  2. Your choice. Your notice says whether you will switch to another provider (with the details we need about it), move to your own systems, or have your data erased.
  3. What you can take. All the data in 21.1 in the formats described on the Data export page, together with your workspace configuration (policies, cost bands, retention windows, teams). That page lists exhaustively what is left out: secrets (credentials, tokens and password hashes), data the Service shows to one person only, which that person can download themselves, and the Service’s own operational state.
  4. Transitional period. A transitional period of at most 30 calendar days follows the notice period. During it we keep providing the Service on the same terms, help you and anyone you authorise with the switch and your exit plan, tell you of any known risk to continuity, and keep your data secure, also during the retrieval period.
  5. Longer if needed. If 30 days is technically unfeasible, we tell you within 14 working days of your request, explain why, and propose a transitional period of no more than 7 months, keeping the Service running throughout. You may extend the transitional period once, for as long as you consider appropriate.
  6. End of the Agreement. If you switch, the Agreement ends when the switch has been completed successfully; if you only want your data erased, it ends at the end of the notice period. We tell you when it ends. The retrieval period in 21.2 then runs, and deletion follows under 21.4.
  7. Charges. We charge no switching or data-egress fee. Ending a paid Order early by switching does not reduce fees already paid or due for the rest of the committed Subscription Term.

21.4 Deletion. At the end of the retrieval period we schedule the deletion of the workspace; an administrator can also schedule it at any time in Settings. Every administrator is emailed, and any of them can cancel during the 14-day cooling-off period. Then every person, meeting, conversation, analysis, setting and stored credential is deleted, and every administrator receives a deletion certificate that lists the access you must remove on your side. Deleted data leaves the database backups within 3 days. The Privacy notice and the Data Processing Agreement set out what remains, including how long the record of administrative actions is kept.

21.5 We keep data beyond these periods only where the law requires it, and only for that purpose.

22. Confidentiality

22.1 Each party will keep confidential the other’s non-public information that is marked confidential or that a reasonable person would understand to be confidential, including Customer Data, Order prices and our non-public security information (“Confidential Information”). It will use it only to perform the Agreement and disclose it only to its employees, contractors, advisers and sub-processors who need it and are bound by similar duties.

22.2 This does not apply to information that is or becomes public without a breach, that the recipient already knew lawfully, that it received lawfully from a third party, or that it developed independently. A party may disclose Confidential Information where the law or an authority requires, after telling the other party where it lawfully can.

22.3 These duties last for the Agreement and 5 years after it ends, and for trade secrets and Customer Data for as long as they remain such.

23. Complaints

23.1 You may make a complaint about the Service through the contact form or by post to the address in §0.

23.2 Please describe the problem, when it happened, the workspace concerned and what you would like us to do.

23.3 We answer by email within 14 days of receiving a complete complaint. If we need more information we ask for it, and the 14 days run from when we receive it.

23.4 The complaint procedure does not affect your other rights, including the right to go to court.

24. Notices, contact points and illegal content

24.1 Notices. We send notices about the Agreement to the email addresses of your workspace’s administrators or the contact named in your Order, and important notices (changes to these Terms, suspension, termination) also inside the Service. Send notices to us through the contact form or by post. A notice of breach or termination must be sent by post, and also through the contact form or by email. Data-protection requests are handled as the Privacy notice describes.

24.2 Single point of contact. Authorities of the EU Member States, the European Commission, the European Board for Digital Services and users of the Service can contact us electronically about matters under Regulation (EU) 2022/2065 (the Digital Services Act) through the contact form. We communicate in English and Polish.

24.3 Restrictions and moderation. What may not be stored in the Service is set out in §8. We do not monitor Customer Data in general; we act on notices under 24.4 and on what comes to our attention in running the Service. People make these decisions; we use no automated tools to moderate Customer Data.

24.4 Reporting illegal content. Anyone may tell us through the contact form about information stored in the Service that they believe is illegal, explaining why and where it is, with their name and email address (not required for reports of certain child sexual abuse offences). We confirm receipt, decide promptly, diligently and objectively, and tell the person who reported it what we decided.

24.5 Our right to restrict. We may remove or disable access to specific Customer Data that is manifestly illegal or that a court or authority orders us to remove, or restrict the workspace under §14. When we do, we act proportionately and with due regard to the rights and legitimate interests of everyone involved, give you a statement of reasons unless the law forbids it, and tell you how to contest the decision through the complaint procedure in §23 and before the courts. We are not liable to you for acting in good faith under this section.

25. Changes to these Terms

25.1 We may change these Terms for valid reasons: a change in the law or a decision of an authority; a new, changed or withdrawn feature; a change in a Third-Party Service the Service depends on; a change in our sub-processors; security; or to make the Terms clearer.

25.2 We tell you of a change by email to your administrators and inside the Service at least 30 days before it takes effect, with the new text and a summary of what changed. A change required by the law or an authority may take effect sooner if the law requires.

25.3 If you do not accept a change, you may terminate the Agreement by notice before it takes effect, without penalty and with a pro-rata refund of prepaid fees. Otherwise the changed Terms apply from their effective date. A change does not affect the fees or term of an Order already signed.

25.4 Each version of these Terms states its number and effective date, and earlier versions are available on request.

26. General

26.1 Assignment. Neither party may assign the Agreement without the other’s written consent, which will not be unreasonably withheld, except to a successor in a merger, reorganisation or sale of substantially all of its relevant business, with notice to the other.

26.2 Subcontractors. We may use subcontractors and sub-processors to provide the Service and remain responsible for them. Sub-processors of personal data are governed by the Data Processing Agreement.

26.3 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, war, terrorism, epidemics, acts of authorities, failures of public networks or of hosting or Third-Party Service providers it did not cause, or attacks that could not reasonably be prevented. This does not excuse payment. If such an event prevents the Service for more than 30 days, either party may terminate the affected Order and you receive a pro-rata refund of prepaid fees.

26.4 Independent parties. Nothing in the Agreement creates a partnership, agency or employment relationship.

26.5 No third-party rights. The Agreement gives no rights to anyone other than the parties.

26.6 Entire agreement. The Agreement is the parties’ entire agreement on its subject and replaces earlier discussions about it. Nothing excludes liability for fraudulent misrepresentation.

26.7 Severability and waiver. If a provision is invalid or unenforceable, the rest stays in force and the parties will replace it with a valid provision closest to its purpose. Not enforcing a right does not waive it.

26.8 Publicity. We will not name you as a customer or use your logo without your prior written consent.

26.9 Sanctions and export control. You will not use the Service in breach of EU or other applicable sanctions or export-control law, and you confirm you are not subject to such sanctions.

26.10 Electronic form. The Agreement may be concluded, and notices given, electronically.

26.11 Language. These Terms are written in English, which is the binding version. Any translation is for convenience only.

26.12 Governing law and courts. The Agreement is governed by Polish law, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The common courts competent for our registered office in Warszawa have exclusive jurisdiction over disputes arising out of or in connection with it. This choice of court does not apply to the persons in §2.3, and none of this limits a mandatory rule that protects them.

These documents describe how Quorum actually behaves — the data it reads, where it sends it, and how long it keeps it — and are updated whenever that behavior changes.